Terms and Conditions

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Welcome to Ruben's Homemade Tamales! We appreciate your business and look forward to serving you. By using our website, ordering from us, or visiting our location, you agree to the following terms and conditions. Please read them carefully.

1. General Information

1.1 About Us

Ruben's Homemade Tamales is a locally owned restaurant serving delicious tamales and traditional Mexican cuisine. Our physical location is:

  • Address: 1807 Rigsby Ave, San Antonio, TX 78210
  • Phone: (210) 337-0025

1.2 Updates to Terms

We may update these Terms and Conditions from time to time. Please review this page periodically for any changes. Continued use of our services constitutes acceptance of the updated terms.

2. Ordering and Payments

2.1 Online and Phone Orders

  • Orders can be placed by phone at (210) 337-0025 or in person at our restaurant.
  • Availability of items may vary, and we reserve the right to modify the menu at any time.

2.2 Payment Methods

  • We accept major credit cards, debit cards, and cash for in-person payments.
  • Online or phone orders may require prepayment before processing.

2.3 Cancellations & Modifications

  • Once an order is placed, modifications may not be possible.
  • Cancellation requests must be made as soon as possible. If your order is already being prepared, we may not be able to accommodate the request.

3. Refunds & Returns

3.1 Food Quality Concerns

We take pride in the quality of our food. If you experience an issue with your order, please contact us immediately at (210) 337-0025.

3.2 Refund Policy

  • Due to the nature of our food products, refunds are issued on a case-by-case basis.
  • Refund requests must be made within 24 hours of purchase.
  • We may offer a replacement or credit instead of a refund at our discretion.

4. Restaurant Policies

4.1 Dine-In and Takeout

  • Seating is available on a first-come, first-served basis.
  • Takeout orders should be picked up promptly to ensure food freshness.

4.2 Food Allergies & Dietary Preferences

  • We prepare food in a shared kitchen, and while we take precautions, we cannot guarantee allergen-free meals.
  • Customers with dietary restrictions should inform our staff when placing an order.

5. Website Use & Privacy

5.1 Acceptable Use

By using our website, you agree:
✔ Not to misuse our website or its content.
✔ Not to attempt to hack, disrupt, or interfere with our services.

5.2 Privacy Policy

We respect your privacy. Any personal information collected through our website or ordering process is used only for fulfilling orders and improving our services. We do not sell or share customer information with third parties.

6. Limitation of Liability

Ruben's Homemade Tamales is not responsible for:

  • Any allergic reactions or health issues caused by food consumption.
  • Losses due to late order pickups, incorrect addresses, or external delivery services.
  • Temporary website downtime or technical issues.

7. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Address: 1807 Rigsby Ave, San Antonio, TX 78210
  • Phone: (210) 337-0025

Thank you for choosing Ruben's Homemade Tamales! We look forward to serving you.